Employment Opportunities with AAO-HNS/F

The American Academy of Otolaryngology - Head and Neck Surgery Foundation (AAO-HNSF) is the national medical specialty association representing physicians worldwide who specialize in the care and medical and surgical treatment of health problems relating to the ear, nose, throat, and related structures of the head and neck. We have been located in our historic Old Town, Alexandria, Virginia location since 1989. Our beautiful building, located on the riverfront at Prince and Union Streets, features an attractive courtyard area for employee use, and backs onto a waterfront park.

We take pride in our excellent benefits package offered to eligible employees, which includes medical, dental, and vision coverage. We also provide short and long term disability insurance, life insurance, flexible spending accounts, 403(b) retirement plan, credit union membership, sick and annual leave, seven holidays and five personal days, compressed work schedules and flexible scheduling. We offer a business casual dress environment and many additional employment benefits. We are proud to be an equal opportunity employer.

We encourage you to submit your resume with cover letter and salary expectations through one of the following options:

Email: Attach a Word document or copy and paste your resume and send to employment@entnet.org.
Fax: 1-703-519-1587
Mail: AAO-HNSF One Prince Street Alexandria, VA 22314-3357 Attention: Human Resources

Foundation Employment Opportunities (Updated 7/18/08)

Member Service Center Specialist

Reporting Structure

The Member Service Center Specialist reports to the Sr. Manager for Member Relations

Qualifications

College degree preferred (or equivalent experience) and 1-2 years of experience preferably in a call center environment or membership organization is a plus. Overall computer proficiency with good knowledge of a Windows environment, MS Office applications (Word, Excel, Outlook, and PowerPoint) preferred. Knowledge of iMIS or association software a plus. Provides quality and efficient customer service. Possess excellent organization skills, ability to handle multiple tasks and strong attention to detail. Decision-making, problem solving and effective interpersonal skills needed to understand and relate with a wide range of customers and with a team-focus. Outstanding oral and written communication and listening skills. Additional languages, especially Spanish is a plus Potential travel up to twice a year.

Key Responsibilities

• Work within a Member Services team to provide outstanding telephone, email, and back-office processing services for members and customers.
• Initiate member and customer contact by making welcome calls to new members and retention calls to existing members.
• Respond to member and customer contact by answering general membership inquiries (passwords, event details, cost of membership, etc.) and taking and processing store orders (publication sales)
• Perform routing day to day management of member service subscriptions, annual dues invoices and fundraising donations
• Maintain data integrity in centralized membership database
• Respond courteously, accurately and professionally to all inquiries
• Route calls needing further detail and/or explanation to appropriate staff in various departments as necessary
• Return all voice messages left by members within 2-hours; all other correspondence returned within 24-hours.
• Other service support tasks as necessary for overall organization success

Analyst, Research and Quality Improvement 

Reporting Structure

Analyst, Quality Improvement reports to the Senior Manager, Research and Quality Improvment.

Qualifications

Minimum of a bachelor’s degree in a healthcare related field and three to five years of experience in an analytical position. Education and experience in data management, statistical analysis, research methodology, and quality improvement commensurate with the responsibilities of the position. Experience in conducting literature review and analysis of qualitative data preferred. Resourcefulness, self-starting, excellent organizational, analytical and PC skills are required. Must be proficient in higher-level desktop and internet software functions. Superior Internet search capability needed, including systematic medical literature searches and reviews. Requires excellent oral and written communication skills, superior interpersonal and time management skills and ability to work within cross-functional teams. Needs demonstrated ability to meet deadlines and successfully multi-task competing priorities. Creativity, enthusiasm and a team focus, coupled with autonomy and self-confidence necessary. Attention to detail and follow-through essential Working knowledge of scientific, medical, and/or coding terminology a plus. Some travel required.

Key Responsibilities

• Responsible for overall coordination and development of systematic reviews and clinical practice guidelines 
• Create and maintain the project management tasks relating to clinical practice guidelines development 
• Develop relationship and collaborations with quality improvement organizations 
• Promote AAO-HNS clinical practice guidelines and performance measures throughout the quality in healthcare community 
• Provide general support for Senior Manager Research & Quality
• Provide assistance to fellow Research and Quality Improvement staff in preparing for meetings and conference calls. · Work cooperatively with members, committees, other professionals and support staff.