Employment Opportunities with AAO-HNS/F

The American Academy of Otolaryngology - Head and Neck Surgery Foundation (AAO-HNSF) is the national medical specialty association representing physicians worldwide who specialize in the care and medical and surgical treatment of health problems relating to the ear, nose, throat, and related structures of the head and neck.

Our office is conveniently located across from the King Street Metro station in historic Old Town Alexandria, VA. We are easy to reach and central to numerous hotels and restaurants. The building itself features a modern glass interior, ample meeting space, an auditorium equipped for multimedia presentations, and a fifth floor terrace with views of the Masonic Temple.

We take pride in our excellent benefits package offered to eligible employees, which includes medical, dental, and vision coverage. We also provide short and long term disability insurance, life insurance, flexible spending accounts, 403(b) retirement plan, credit union membership, five weeks of PTO, and nine holidays, compressed work schedules and flexible scheduling. We offer a business casual dress environment and many additional employment benefits. We are proud to be an equal opportunity employer.

We encourage you to submit your resume with cover letter and salary expectations through one of the following options:

Email: Attach a Word document or copy and paste your resume and send to employment@entnet.org.
Fax: 1-703-683-5100
Mail: AAO-HNSF 1650 Diagonal Road, VA 22314-2857 Attention: Human Resources

Current positions available:

Director of Membership

Qualifications:

Requires a Bachelors Degree with 5-10 years experience in association management and at least 5 years experience in a membership management and supervisory role. Must have superior knowledge of membership operations (including recruitment and retention), volunteer management, and customer relationship management. Proven experience with techniques of marketing and tracking, survey research, and project management. Very strong focus on data analysis a must. Must have the ability to work with diverse groups of people at all levels of the organization, and the ability to manage multiple priorities effectively. Excellent written and oral communications skills, and strong research skills. Strong interpersonal, organizational, and supervisory skills essential. Understanding and knowledge of the health care industry preferred. Some travel required. Foreign language skills a plus.

Key Responsibilities:

Responsible for member recruitment, retention and credentialing efforts, member development, and customer service management. Ensure the organization provides solid tangible and intangible benefits for a diverse membership. Ensure members understand and take advantage of the benefits and services that interest them. Develop and implement tactics to recruit, renew, and transition U.S. and International members. Oversee the annual dues billing process. Prepare and analyze statistical reports to track member recruitment, retention, and participation efforts and identify trends and segmentation strategies. Co-lead the Marketing and Organizational Strategies Team (MOST). Quantify member ROI and lifetime value and promote membership benefits and services throughout the organization to existing members and prospects. Investigate membership trends and innovations and work with staff and volunteer leaders to recommend changes to eligibility, benefits, and services. Serve as senior sponsor to the self-managed Member Service Team. Serve as back up for Business Unit Senior Director/CSO.