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February 2024 Change Healthcare Outage Potentially Impacted Plans and Updates

February 2024 Change Healthcare Outage Potentially Impacted Plans and Updates

Academy staff participated in calls with United Healthcare (UHC) on March 1 and March 5 to discuss the company’s ongoing response to the breach. At this time the outage still persists, however UHC is making available payments (loans) to certain providers whose payments are being impacted. You must login to to check eligibility and begin the process. An Optum account is necessary to access this portal.

United Healthcare has two webpages being continuously updated, one for the technical information on which platforms and programs are impacted (Optum Solutions Status ( and the second with information on the outage more generally (Information on the Change Healthcare Cyber Response – UnitedHealth Group)

The AAO-HNS advocacy team is also working with Congressional champions and HHS to ensure support of our members/physician providers during the outage in the form of a letter. Today, HHS has posted guidance on flexibilities that are currently in place. We are also aware of agency efforts under development to support impacted providers with cash flow problems and will provide updates on these when they become available. You can read more from HHS at HHS Statement Regarding the Cyberattack on Change Healthcare |

04218Pan American Life Insurance
06105Connecticare Inc.
06111Oxford Health Plan
07689Global Care Inc
11329International Benefit Administrator
12115VA Fee Based Programs
13162Local Benefit Fund 1199
13193Great American Life - Medicare Supplement
14163Harmony Health Plan of Illinois
20133Optimum Healthcare
22284Colonial Medical (Bermuda)
22285Atlantic Medical - Bahamas
22286Britcay Medical
23249Sentinel Management Services
27048Payer Fusion
290761st Medical Network
31048Western and Southern Financial Group
35182Coresource MD, PA, IL
35245Wellsystems, LLC
36215Central States Health & Welfare Fund
36273AARP Medicare Supplement/Fixed Indemnity by UHC
36338Group Administrators, LTD
37279Insurance Administrators of America, Inc.
37282Select Benefits Administrators of America
37287Planned Administrators, Inc
37308Allied Benefit Systems, Inc.
37316Leon Medical Center Health Plan
37323Key Solution
37602Golden Rule Insurance Company
38217Priority Health Plan
38225Luminare Health
38265ASR Health Benefits
38308Christian Brothers Services
39026Benefit Planners, Inc.
41124Carpenters H & W Fund of St. Louis
41212Freedom Health Plan
44273Benefit Plan Management
44444American Postal Workers Union (APWU)
48143Imagine360 Administrators (GPA)
51062Molina Healthcare of Florida
52180UMWA Health & Retirement Funds
58182NaphCare, Inc.
59143Harrington Health Non-EPO
59313Evolutions Healthcare Systems
59355Christian Care Ministry (Medi-Share)
65026Baptist Health South Florida
65031CarePlus fka Physicians Healthcare Plan - 95092
65088Preferred Care Partners
68069Ambetter by Buckeye
71063Healthscope Benefits Inc
71412Mutual of Omaha Insurance Company
73159First Health Network (formerly CCN or PPO)
74095USAA (United States Auto Associates)
74227UnitedHealthcare Student Resources
74238Boon - Chapman Benefit Administrators Inc
74323Medical Benefits Companies - MCO
75068Assurant Health Self Funded
75137Ameriben Solutions, Inc.
75191NCAS- Carefirst Administrators
77003Amerihealth Caritas FL FKA Prestige Health Choice
77022Ultimate Health Plan
77076Network Health Insurance Corporation Medicare
78857Medica Health Care Plan (Florida)
79480TML Intergovernmental Employee Benefits
81039EBMS (Employee Benefit Management Services Inc)
81079Baycare Health System
81264Nippon Life Insurance Company
81400All Savers Insurance (UnitedHealthOne)
87726AARP Medicare Complete by SecureHorizons
88056PHX - Cypress Benefit Admin
95019Matrix-Health First Health Plan
96107Neighborhood Health Partnership of Florida
96277Optimed Health
128FLAetna Better Health of Florida
COKSRKaiser Permanente CO except Colorado Springs
EN726United Healthcare of Wisconsin Personal Care Plus
LIFE1Optum Medical Network
OSCAROscar Health Insurance
USN01US Network and Admin Services
VACCNVA Community Care Network VACCN Reg 1, 2 & 3
WELM2WellMed Medical Management Claims
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